This Privacy Policy explains what information jiligems collects from Filipino players, how that information is used, and the steps we take to keep it secure. By using our platform, you agree to the practices described here. If you have questions, our FAQ page is a good starting point, and our full Terms and Conditions provide additional context.
Last updated: 2025. Applies to all registered accounts on jiligems.
When you create an account on jiligems, we collect the basic details needed to set up and verify your profile. This includes your full name, date of birth, email address, and a chosen username. We also ask for a contact number so we can reach you regarding account activity or security alerts. Date of birth is collected specifically to confirm that you meet the minimum age requirement of 21 years old, in line with Philippine gaming regulations. All registration data is stored securely and is never shared with unrelated third parties.
Every deposit and withdrawal processed through the platform in Philippine pesos is logged as part of your account transaction history. We record the amount, date, payment method type, and transaction status for each financial activity. This data is necessary for resolving disputes, processing withdrawals accurately, and complying with financial record-keeping obligations. We do not store full card numbers or sensitive banking credentials on our servers. Payment processing is handled through secure third-party providers who operate under their own data protection standards.
When you access jiligems through your mobile browser or any other device, we automatically collect certain technical information to help us deliver a stable and optimised experience. This includes your device type, operating system version, browser type, IP address, and general location data derived from your IP. We also log which pages you visit, how long you spend on each section, and which games or features you interact with most. This usage data helps us improve platform performance, identify technical issues, and tailor the experience for Filipino players. It is not used to identify you personally beyond what is necessary for platform security.
If you contact our support team or submit a query through any available channel, we retain a record of that communication. This includes the content of your message, the date and time it was sent, and any follow-up correspondence. These records allow us to track the resolution of your issue and maintain consistency if you contact us again about the same matter. Communication data is accessible only to authorised support staff and is not used for marketing purposes without your explicit consent. You can review our FAQ page for answers to common questions before reaching out to support.
Your activity across all platform sections — including sports betting, Live Casino, and Fish Game — is recorded as part of your account history. This covers bets placed, game rounds completed, outcomes, and any VIP points accumulated through the VIP programme. Gaming history data is used to calculate loyalty rewards, resolve bet disputes, and monitor for patterns that may indicate problem gambling behaviour. We take our responsible gaming obligations seriously and use this data to support player wellbeing where needed. Players can review their own activity history at any time from within their account dashboard.
jiligems uses cookies and similar session technologies to keep you logged in, remember your preferences, and maintain a smooth browsing experience across visits. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the site. We may also use analytics cookies to understand how players navigate the platform so we can make improvements over time. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. No cookies are used to serve third-party advertising or to track your activity on other websites.
The primary reason we collect your data is to operate your account and deliver the services you signed up for. This includes processing your deposits and withdrawals in Philippine pesos, crediting VIP points, settling bets, and maintaining your game history. Without this data, we would not be able to run your account accurately or resolve any discrepancies that arise. We also use your information to send you important account notifications, such as security alerts, withdrawal confirmations, and updates to our Terms and Conditions or this Privacy Policy. These operational communications are not marketing messages and cannot be opted out of while your account remains active.
We use account and device data to detect and prevent fraudulent activity, unauthorised access, and any behaviour that violates our Terms and Conditions. Automated systems monitor for unusual login patterns, suspicious transaction volumes, and signs of account sharing or bot usage. Where a potential security issue is identified, we may temporarily restrict account access while an investigation is carried out. We are also required by applicable Philippine regulations to retain certain records for compliance and audit purposes, and your data may be disclosed to regulatory authorities if legally required. These security measures are in place to protect all players on the platform, not just individual accounts.
Your gaming activity data plays an important role in our commitment to Responsible Gaming for Filipino players. We analyse betting patterns and session frequency to identify accounts that may show signs of problematic play. Where such patterns are detected, our team may reach out to offer support resources or apply account limits in line with our responsible gaming obligations. This monitoring is carried out with the goal of protecting player wellbeing, not for commercial profiling. You can also proactively set your own limits or request a self-exclusion period at any time through the options described on our Responsible Gaming page.
Aggregated and anonymised usage data helps us understand how Filipino players interact with different sections of the platform, from the Platform overview to individual game categories. We use this insight to prioritise new features, fix navigation issues, and improve the overall mobile experience. Analytics data is reviewed at an aggregate level and is not used to make decisions about individual accounts. Any third-party analytics tools we use are contractually restricted from using your data for their own purposes. Our goal is a faster, more intuitive platform that works well on the mobile devices most commonly used by players in the Philippines.
As a registered player on jiligems, you have meaningful control over the personal information we hold about you. The rights listed here apply to all Filipino players and can be exercised at any time by contacting our support team through the details available on the FAQ page. We will respond to all data requests within a reasonable timeframe and will not charge a fee for standard requests. Some requests may be subject to identity verification before we can act on them, to ensure we are only disclosing or modifying data belonging to the account holder. If you believe your data rights have not been respected, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
Register Your AccountYou can request a copy of the personal data we hold about your account at any time. We will provide this in a clear, readable format within a reasonable period.
If any personal information we hold is inaccurate or out of date, you can request that we correct it. Updates to contact details and basic profile information can often be made directly within your account settings.
You may request deletion of your personal data when it is no longer necessary for the purposes it was collected. Note that some data must be retained for legal and regulatory compliance even after account closure.
You can object to certain types of data processing, including any optional analytics or communications beyond essential account notifications. We will honour valid objections promptly.
If you have any questions about how your data is handled, or if you would like to exercise any of your data rights, our support resources are available to help. You can also review our full Terms and Conditions or visit the Responsible Gaming page for more information about how we look after Filipino players.